FAQs
Frequently Asked Questions
Find quick answers about ordering, delivery, returns, replacements, payments, and shopping with ZASH Clothing.
1. How can I place an order?
Browse our collections, select your preferred product, choose the required size and quantity, add it to your cart, and proceed to checkout. Enter your correct delivery and contact information to complete your order.
2. How will I know my order has been confirmed?
After successfully placing your order, you will receive an order confirmation through the available contact method. Please ensure your phone number and other details are correct.
3. Can I cancel my order?
Yes. You may request cancellation within 3 hours of placing your order.
After the 3-hour cancellation window, your order may already be processing, packed, or dispatched, and cancellation may not be accepted.
For cancellation assistance, contact our WhatsApp Support with your order number.
4. How long does delivery take?
Delivery time depends on your location, order processing, and courier service. Estimated delivery information may be provided during checkout or after your order is dispatched.
Courier delays, holidays, weather, and other circumstances outside our control may affect delivery times.
5. Can I track my order?
Where tracking is available, tracking information will be provided after your order has been dispatched.
6. Are delivery charges refundable?
Generally, original delivery/shipping charges are non-refundable when an eligible product is returned for reasons not caused by ZASH Clothing.
Any mandatory rights available under applicable consumer law will continue to apply.
7. Can I return a product?
Eligible products may generally be returned within 14 days of delivery, subject to our Return & Refund Policy.
The product should be unworn, unused, unwashed, unaltered, and returned with its original tags and packaging where applicable.
8. Do I need to make a video when opening my parcel?
Yes. For your protection and to help verify parcel-related claims, we strongly recommend recording one continuous video from the sealed parcel through the complete unboxing process.
The video should clearly show the parcel, shipping label, opening process, and all products received without cuts or edits.
For damaged, incorrect, defective, or missing-item claims, the complete unboxing video may be required as supporting evidence. Failure to provide sufficient evidence may affect our ability to approve the claim.
9. Where should I send my parcel-opening video?
Send your complete unboxing video along with your order number, customer name, and details of the issue to:
WhatsApp Support: +1 347 760 1705
10. What if I receive a damaged or incorrect product?
Contact ZASH Clothing Support as soon as possible and provide your order number, complete parcel-opening video, and clear photographs of the affected product.
We will review the claim and provide an appropriate resolution where eligible.
11. Can I replace or exchange an item?
Eligible products may qualify for replacement or exchange subject to product condition, availability, and our Replacement Policy.
12. Who pays delivery charges for a replacement?
For approved replacements, replacement delivery/shipping charges are paid by the customer, subject to any rights or remedies that cannot legally be excluded.
Our support team will inform you of the applicable charges before processing the replacement.
13. How long does a refund take?
Once an eligible refund has been approved and processed, it will generally be returned to the original payment method.
Depending on your bank, card issuer, or payment provider, it may take approximately 5–10 business days for the amount to appear.
14. What if I ordered the wrong size?
Contact our support team as soon as possible. Size exchanges or replacements are subject to stock availability and the conditions of our Replacement Policy.
Additional delivery charges may apply.
15. What payment methods do you accept?
Available payment methods will be displayed securely during checkout. Payment options may vary depending on location and availability.
16. Is my payment information secure?
Payments may be processed through independent payment providers using their security systems. You should never send your card PIN, password, or OTP code through WhatsApp, email, or chat.
17. What happens if my order is flagged for verification?
For fraud prevention and customer security, some orders may require additional verification before processing or dispatch.
ZASH Clothing may temporarily hold or cancel orders where suspicious or unauthorized activity is reasonably identified.
18. How can I contact ZASH Clothing?
For questions about products, orders, shipping, cancellations, returns, refunds, or replacements, contact:
ZASH Clothing WhatsApp Support
+1 347 760 1705
Please include your order number when contacting us about an existing order.