Thank you for shopping with ZASH Clothing. We aim to provide a reliable and convenient delivery experience. Please review the following information regarding order processing, shipping, and delivery.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, holidays, or periods of high order volume, processing may take slightly longer.

2. Shipping & Delivery Time

Estimated delivery times depend on the customer’s location, selected shipping method, and courier service.

Delivery estimates shown during checkout are estimates and are not guaranteed unless specifically stated otherwise.

Delivery may be delayed due to circumstances outside our reasonable control, including:

• Courier or carrier delays

• Weather conditions

• Public holidays

• Customs processing

• High shipping volumes

• Incorrect or incomplete delivery information

3. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before payment is completed.

Free-shipping promotions may be available for qualifying orders and may be subject to specific conditions.

4. Order Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Please allow some time for the courier’s tracking system to update after receiving your tracking details.

5. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please contact us as soon as possible if you discover an error in your shipping information.

Once an order has been dispatched, we cannot guarantee that the shipping address can be changed.

6. Failed or Undeliverable Deliveries

If an order cannot be delivered because of an incorrect or incomplete address, repeated unsuccessful delivery attempts, or another issue attributable to the recipient, additional shipping charges may apply if the order needs to be shipped again.

7. Lost or Damaged Packages

If your package arrives damaged, please contact us as soon as reasonably possible and provide:

• Your order number

• Details of the issue

• Clear photographs of the package and damaged product, where applicable

If tracking indicates that a package has been delivered but you have not received it, please first check with household members, neighbors, the delivery location, and the relevant courier.

You may then contact us for assistance.

8. International Shipping

Where international shipping is offered, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated during checkout.

Customs processing may also affect estimated delivery times.

9. Order Changes & Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will try to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or has been dispatched.

10. Returns

Shipping and delivery matters relating to returned products are governed by our Return & Refund Policy.

Please review that policy before returning an item.

11. Contact Us

If you have questions regarding your shipment or delivery, please contact us through the Contact Us page on our website.

Please include your order number when contacting us about an existing order.

Website: zashclothing.com

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